Ondjiva - Acts of public misconduct are the main irregularities of the complaints presented by the citizens, said, Friday, in the province of Cunene, the National Director of Complaints, complaints and complaints from the General Inspectorate of State Administration (IGAE), Frederico Lima.
By disserting the theme “Call Center functioning and its usefulness in combating corruption”, framed in the Cinene Province Public Managers, said the agency registers an average of 70 to 50 complaint, with particular enhancement for acts of public probity.
Frederico Lima said the institution of inspection of public acts has received several allegations of illegal acts that triggered in investigation, inquiries, inquiries, and audits, with a view to analyzing the acts performed by public agents.
He reported that the main complaints of citizens are linked to the lack of humanization in health services and irregularities in public administration bodies.
They are also part of the incongruities in the property and functional management, the acquisition of values improperly or extortion, action of the agents of the authority on the public road, criminal record, passports, driving letters among others.
Notwithstanding the registered figure, he said there was some culture of denunciation by the population, so he reiterated the appeal to the population to continue to raise the level of complaints for contact 119 (IGAE), is free, available 24 hours a day.
He added to the need for the population to have the mastery of the existence of the Call Center function, as a fundamental instrument of denunciation when an administrative agent creates maneuvers to attend the citizen, which is an act of misconduct and even crime.
'Every situation of poor civil servants, bad practices of institutions and misappropriation of agents, which makes it impossible to pursue the public interest can (should) call and will have the desired service, ”he said
He explained that Call Center 119 is a fundamental piece in what is the complaints, which is essential that the population is aware that there are acquired rights and public services that should not be paid such as health and education in the first instance.
In order to prevent the acts of illegality, he recalled that the IGAE will develop awareness and prevention actions, based on a classical inspection, to improve the quality of public services.
In addressing the disciplinary regime of civil servants, rules and procedures, the director of the IGAE Human Resources Office, Elsa Neto, stressed the promotion of the defense of public heritage, the strengthening of integrity and transparency, human resources management.
He said that IGAE's activity is not just about acting, but has the pedagogical component to raise public agents to have a conduct that raises the quality of services, mitigating misconduct, which has contributed to a Negative impact on the provision of services from public institutions.
He argued that bad practices and deviation of conduct makes it impossible to pursue the public interest, hence the need to improve managers' knowledge to raise the quality of services,
IGAE is an assistant body of the holder of the Executive Power with the mission of effecting the internal control of the Public Administration, through the inspection, inspection, audit and supervision of the activity of all organs and services of the direct and indirect administration of the State, well as autonomous administrations. FI/YOU/VIC/DOJ
