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Digitalisation of public services making headway

     Economy              
  • Luanda • Thursday, 13 April de 2023 | 20h16
Second edition of the Angola Digital Forum
Second edition of the Angola Digital Forum
Francisco Miúdo-ANGOP

Luanda - Experts linked to the information technology (IT) sector on Thursday highlighted the steps taken to digitise some public services having pointed out the existence of some sectors that need technological maturity.

This was the view of specialists who took part in the second edition of the "Angola Digital Forum", which brought together over 20 companies from various segments of the IT sector operating in the country. 

Addressing the theme on "Digitalisation and Cyber Security in Public Services", the specialists said the Finance Ministry and the National Bank of Angola were a "light year" ahead of other sectors in terms of the digitalisation of public services.

The list of sectors considered to be "technologically mature" includes Justice and Human Rights, Public Administration, Labour and Social Security, Health, Education, amongst others. 

These sectors provide some electronic services that dispense the displacement of users, as well as the accumulation of piles of papers. 

Willian Oliveira, representative of TIS TECH, said the digitalisation of public services is still a great challenge.

In his opinion, the infrastructures that exist in Angola tend to demand digitalisation, but the weights and counterweights of cybersecurity still create a 'brake' on digitalisation services.

For another specialist, Filipe Rekte of ETIC, Angola has invested a lot in technological infrastructures, but said it was fundamental to measure the maturity of the institutions, as some have a lot of technological maturity and others do not.  

Ivo Martin, representative of the Aurora Borealis company, also said that the issue of maturity and the asymmetries that may exist between various institutions are different. 

According to the expert, digital programmes aim at cost reduction and transparency among the State, Government, citizens and companies.

At the African level, he points to Beni as an example, which has a service portal available online, allowing the creation of companies and other documents.

Alcides Miguel from Banco Atlântico bank said it is difficult to analyse technological maturity when you don't have a basis for which this maturity will be analysed.

"We cannot say that this entity has greater maturity than the other if we don't have a base by which we are going to measure that maturity," Alcides said. 

 As for technological infrastructures, he spoke of the importance of looking from the bottom to the top, taking into account asymmetries and access to data and information. 

This edition of the Angola Digital Forum was attended by over 20 Angolan and foreign experts from the technology sector, who analysed the impact of new technologies on various sectors in the country.





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